Triagely

In progress

Automatically sorts incoming customer support requests.

Plug in your support tool and every request comes back sorted: topic, urgency, customer tone, language, and which team should handle it.

The problem

Sorting requests by hand is expensive and degrades over time. AI does it well, until the day a small adjustment silently breaks one field. The real challenge is not sorting; it is knowing when the sorting starts to drift.

How it is built

01
A service reachable through an API, one key per customer, with quotas and rate limits.
02
Answers constrained to a strict shape, validated before they leave the service.
03
A single entry point to several AI providers, switching over automatically when one fails.
04
Spaced-out retries on error, and a spending cap per request.
05
A set of reference cases replayed automatically on every change to the code.

What it proves

Answers always in the right shape, and quality verified on every change.

Build log

The full write-up will land here: what was tried, what failed, the numbers obtained, and what I would do differently. It goes up once the measurements exist, not before.

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